General Questions

What is Omomly?

Omomly is an online store specializing in carefully selected, high-quality items and gadgets for moms, babies, and kids. From feeding essentials to bath time gadgets, we aim to make parenting easier and more enjoyable!

Are your products safe for babies?

Yes! Safety is our top priority. All products sold at Omomly are thoroughly vetted to ensure they are baby-safe, non-toxic, and meet industry standards.

Do you ship internationally?

Yes, we ship internationally to bring our products to families worldwide!

Ordering and Payment

How do I place an order?

Ordering is simple! Browse our website, add items to your cart, and proceed to checkout. Follow the instructions to complete your purchase.

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, Visa and Mastercards.

Can I modify or cancel my order after placing it?

If your order has not been shipped yet, you can modify or cancel it by contacting our customer service team at

Shipping and Delivery

How long does shipping take?

Shipping times vary depending on your location. Typically, orders are delivered within 3-5 days for domestic shipping and 8-12 days for international orders.

How much does shipping cost?

Great news! Shipping is completely free on all orders, no matter where you are.

Can I track my order?

Yes! Once your order has been shipped, you will receive a tracking number via email to monitor its progress.

What happens if my package is lost or damaged during shipping?

Don’t worry! If your package is lost or arrives damaged, contact us immediately with your order number and photos (if applicable). We’ll send a replacement or offer a refund.

I entered the wrong address. Can I change it?

Contact us as soon as possible at help@omomly.com. If your order hasn’t been shipped yet, we’ll update the address for you.

What should I do if my order is delayed or hasn’t arrived?

If your order hasn’t arrived within the expected delivery time, please contact our customer support team at help@omomly.com, and we’ll assist you right away.

Returns and Exchanges

What is your return policy?

We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days for a refund or exchange. Items must be unused and in their original packaging.

How do I return or exchange a product?

To initiate a return or exchange, contact our customer support at help@omomly.com with your order number and the reason for the return. We’ll guide you through the process.

Who covers the cost of return shipping?

In most cases, the customer is responsible for return shipping. However, if the product is defective or incorrect, we will cover the return shipping cost.

Product Questions

How do I know which product is right for me?

Each product page includes detailed descriptions, age recommendations, and usage tips to help you choose the best fit. If you have further questions, feel free to reach out to our customer support team.

Are your items suitable as gifts?

Absolutely! Many of our products make thoughtful gifts for baby showers, birthdays, or new moms. We even offer gift wrapping for selected items—just choose the option at checkout.

Can I suggest products for your store?

Yes! We’re always looking to expand our collection with helpful, innovative products. If you have suggestions, please email us at help@omomly.com

Are all items in stock?

Yes, all items listed on our website are in stock unless marked as "Out of Stock." If an item is unavailable, you can sign up for restock notifications on the product page.

Promotions and Discounts

Do you offer discounts or promotions?

Yes! We frequently run special promotions. Sign up for our newsletter to receive updates on sales, exclusive discounts, and new arrivals.

Can I use more than one discount code per order?

No, only one discount code can be applied per order.

Customs and Taxes

Will I have to pay customs fees or taxes?

Customs fees or taxes depend on your country’s regulations. While we cover shipping costs, customers are responsible for any additional fees imposed by their local government.

How do I know if I’ll need to pay customs fees?

Contact your local customs office for information regarding import fees in your country.

Customer Support

How can I contact customer service?

You can reach us via email at help@omomly, through our website contact form.

What are your customer support hours?

Our customer support team is available from Monday to Friday, 9 AM to 5 PM.

Best Sellers

View all